Frequently Asked Questions
Everything you need to know about OREGO handcrafted footwear, genuine leather care, nationwide delivery, and sizing.
About OREGO & Brand Identity
What is OREGO?
OREGO is a Pakistani footwear and leather goods brand dedicated to handcrafted luxury footwear. We blend centuries-old traditional artisan shoemaking techniques with modern ergonomics and full-grain genuine leather.
What products does OREGO offer?
OREGO offers handcrafted traditional Peshawari Chappals (Norozi, Zalmi, Kaptaan), formal dress loafers and lace-up shoes, casual suede slip-ons, royal wedding khussas, leather sandals, luxury fragrances, and genuine leather wallets and belts.
Where is OREGO based?
OREGO is based in Lahore, Punjab, Pakistan, with artisan workshops and courier dispatch hubs serving customers nationwide across all Pakistani cities.
What makes OREGO footwear different?
OREGO shoes are constructed using 100% genuine full-grain leather, master artisan hand-stitching, and dual-density memory foam footbeds designed specifically to prevent foot fatigue.
Sizing & Materials
What shoe sizes does OREGO carry?
OREGO footwear is crafted in standard European/Pakistani shoe sizes ranging from EU 39 to EU 45 (UK 6 to UK 11). Each product page displays a size selector with recommended fitting guidance.
Are OREGO shoes true to size?
Yes, our footwear fits true to standard Pakistani/European sizes. If you have broad feet or fall between half sizes, we recommend ordering one size up for loafers and your exact standard size for Peshawari Chappals.
Is OREGO leather 100% genuine?
Yes. All OREGO leather footwear, wallets, and belts are constructed using 100% genuine full-grain and top-grain cowhide and calfskin leathers. We do not use faux leather or synthetic PVC.
Shipping, Delivery & Payment
Where does OREGO deliver?
We deliver to all cities, towns, and regions across Pakistan, including Karachi, Lahore, Islamabad, Rawalpindi, Peshawar, Faisalabad, Multan, Quetta, Sialkot, and surrounding areas.
How much is shipping, and do you offer Free Delivery?
We offer FREE nationwide delivery on all orders over PKR 5,000. For orders below PKR 5,000, a flat standard courier fee of PKR 250 applies.
How long does delivery take?
Standard nationwide delivery takes 2 to 4 business days. Major metropolitan cities (Lahore, Karachi, Islamabad/Rawalpindi) typically receive deliveries within 48 to 72 hours.
What payment methods does OREGO accept?
We accept Cash on Delivery (COD) everywhere in Pakistan, as well as Visa, Mastercard, JazzCash, and EasyPaisa for secure online payments.
Exchanges & Customer Support
What is OREGO’s exchange policy?
We offer a 30-day hassle-free size exchange policy. If your footwear does not fit perfectly, contact our helpline on WhatsApp within 30 days of delivery, and our team will arrange a size replacement.
How can I contact OREGO customer care?
You can contact our official helpline via WhatsApp or phone at +92 311 6580905, or email us at [email protected]. Our team is available Monday through Saturday from 10:00 AM to 8:00 PM PKT.
Where can I buy authentic OREGO products?
Authentic OREGO footwear and accessories can only be purchased online via our official website at orego.com.pk.
Have more questions?
Our footwear specialists are ready to assist you via WhatsApp helpline or email.